About Our Lashes

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Preventative

about our lashes

Lash·olo·gist: certified lashologists at Spavia, we have the most qualified lashologists in the industry.

Quality is the key to successful lashes and Spavia brings you the highest standards in the lash industry. Our lash lashologists are certified and ensure the safety and quality of the lash application, as not to damage your natural lashes. Lash extensions can simplify your routine and be an amazing enhancement. At Spavia we care for our guests and strive for excellence with every guest visit.

our standards

  1. Isolation of one natural lash. Eyelash extensions should only be applied to one natural lash. You should never adhere lash extension to two or more lashes, as this can create clumping, itching and damage to the natural lashes.
  2. Lashes are evenly spaced.
  3. Lashes curl in an upright direction.
  4. Lashes are never more than double the length/thickness of the natural lash. Too heavy of extensions can cause premature shedding or fall out, decreasing retention.
  5. Formaldehyde and latex free.
  6. Adhesive is always fresh, being replaced every four weeks will decrease sensitivities and increase bonding strength.
  7. Adhesive should never come into contact with the guest skin, only the lash.
  8. No clumps of adhesive on the lash. Too much adhesive adds weight to the natural lash and can cause premature shedding or fall out, decreasing retention.
  9. Lashes are high quality, soft, flexible and lightweight providing a natural look, compared to other brands offering cheap plastic extensions or pre-made cluster extensions.
  10. Follow and maintain state regulations on sanitation and cleanliness for our guests and lashologists safety.

spa etiquette

arrival

Please arrive 15-20 minutes prior to your scheduled appointment time. Starting your treatment on time allows you the full relaxing experience you deserve. Your welcome forms, locker, spa robe, spa sandals and a warm aromatherapy neck pillow will be waiting for you. Make the most of your spa experience by relaxing in our retreat room before and after your treatments. All treatments will end on time. After your Spavia experience, enjoy our signature tea and drink plenty of water.

making appointments

Making appointment may be made online or by calling us directly.

special accommodations

If you have any ailments, allergies, sensitivities, disabilities or special health concerns, including pregnancy, please let us know in advance so we can best accommodate you. For the safety of mother-to-be and baby, we are only able to provide massage in the second and third trimesters.

payment options

We accept cash, checks, Visa, Amex, Mastercard. There will be a $20 charge for all returned checks. Prices and treatments are subject to change without notice. Spafinder and Spawish gift cards can be used but are not accepted at all locations and may not be used with other offers, promotions or discounts.

children

Parents and guardians must sign a consent form for any spa guest under the age of 18. We do not offer lash extensions to children under 16 years of age. We ask for assistance in ensuring that they respect the quiet, relaxing environment of the spa.

gift cards, product and membership purchases

Gift cards are available in any denomination and for any treatment. Gift cards are non-refundable. We also offer a variety of products to purchase for at-home use. Make-up and other product offerings are final sale. Spafinder and Spawish gift cards can be used but are not accepted at all locations and may not be used with other offers, promotions or discounts. Memberships are for a minimum of three months and may not be transferred. Memberships are non-refundable and non-transferrable. Members may not use any discounted bring-a-friend gift cards for personal use at any time; before, during or after their membership. Memberships must be canceled in writing, with 30 days notice, on a Spavia cancellation form. If written cancellation is less than thirty days of auto-renewal, the cancellation will be in effect the following month.

gratuity

Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your therapist or esthetician. If you enjoyed your treatment, it is customary to leave gratuity based on the value of the treatment received. Gratuity envelopes are provided at the reception desk.

smoking policy

To ensure a healthy, safe environment, Spavia is a non-smoking facility.

cancellations

In consideration of other guests and our specialists, we kindly ask that you notify us of any cancellation 24 hours in advance of a single treatment and 48 hours in advance of multiple treatments. All treatments must be reserved with a credit card. We reserve the right to bill half of the amount for missed appointments or for appointments canceled less than 24 hours in advance. Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules and their careers with Spavia. Memberships must be canceled in writing 30 days before renewal date.

cell phones & personal property

To maintain an atmosphere of tranquility, please turn off your cell phone or other communication devices. Cell phones and pagers are not allowed in the retreat area or treatment rooms. In addition, purses, bags, and other personal property are not allowed in the treatment rooms. Spavia and its employees are not responsible for lost or damaged personal property, even if items are secured in one of the spa’s lockers.
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